Miles Greer seated against an aubergine editorial backdrop
Miles Greer Winston-Salem · NC
Open to the right conversation

Miles Greer

I make complex programs easier to run.

I lead cross-functional programs, improve operating visibility, and build practical AI workflows that help teams move from plans to execution.

Client Solutions Leadership AI Operations Enterprise Program Delivery Agentic AI Workflows
Where I Can Help

Where I can help

I work best with teams that need someone to organize complex programs, align stakeholders, and turn practical AI ideas into repeatable ways of working.

AI Operations Lead

Build useful AI workflows, adoption practices, and review steps that fit the way a team already works.

Primary lane

Solutions & Product Operations

Turn business needs and stakeholder priorities into clear plans, workflows, launches, and operating tools.

Natural fit

Program Lead for AI-Enabled Teams

Bring structure to enterprise work with many owners, changing inputs, tight timelines, and measurable goals.

Track record compounds
About Miles

The path behind the work.

My background spans client services, SaaS leadership, enterprise programs, and hands-on AI product development. Each step expanded the scale and range of the problems I could help teams solve.

Read more about my background →
Miles Greer, studio portrait
The operator
How I Help Teams Execute

How I help teams
execute

04 strengths
01 / 04
Program delivery

Enterprise Program Leadership

Create operating clarity across complex programs through delivery rhythms, scope visibility, status communication, stakeholder alignment, and cross-functional coordination.

Program delivery Account operations Scope visibility Cross-functional execution
02 / 04
Digital strategy

Multi-Account Digital Delivery

Lead content, web, campaign, reporting, and account-planning work across enterprise technology, automotive, healthcare, higher education, financial services, and infrastructure environments.

Digital strategy Content operations Reporting cadence SOW coordination
03 / 04
Operating visibility

Portfolio Operations

Turn account health, blockers, scope dependencies, deliverables, and next actions into concise leadership reporting and decision support.

Executive reporting Account health Scope visibility Decision support
04 / 04
Practical AI

Applied AI Workflow Design

Design human-reviewed tools that help teams plan resources, assess content, govern recurring work, and make better operating decisions.

Workflow design Human review Product iteration AI enablement
Technical Skills I Use to Improve Delivery

Technical skills I use
to improve delivery

miles@arsenal | capabilities
miles@work:~$
I bridge strategy and execution.
I connect teams, tools, and workflows.
I build practical systems that scale.
I improve how work gets done.

Let's build what's next.
$
Program & Delivery
  • Program Management
  • Agile Delivery
  • Stakeholder Alignment
  • Change Management
  • Risk Management
  • Execution Roadmaps
Data & Analytics
  • Data Strategy
  • Process Mapping
  • KPIs & Dashboards
  • Operational Visibility
  • Decision Support
AI & Automation
  • AI Workflow Design
  • Prompt Engineering
  • Automation Strategy
  • Intake & Triage
  • Workflow Orchestration
Products and Tools I Have Built

Products and tools
I have built

An AI operations product for real estate teams.

Vyndir is a real-estate-focused AI operations platform designed to turn activity across sales and marketing tools into a clear daily operating view.

Lead and listing coordination in one operating view
Deal-stage visibility with early blocker alerts
Pipeline-based commission forecasting
Visit Vyndir →

Vyndir

vyndir.com

Live

Dust to Dust

dusttodust.io

Live

A browser game built with AI-assisted development.

Dust to Dust is a western quick-draw game I took from concept through interface design, game logic, testing, and production deployment.

Campaign and local player-versus-player modes
Three playable characters across three arenas
Browser-based AI-assisted solo build
Play the game →

A browser tool for planning AI workflows.

The AI Workflow Designer is a browser-based, node canvas for mapping retrieval pipelines, research agents, support tools, and content systems.

20 node types across 6 categories
Four templates for RAG, agent, support, and content systems
Browser-only JSON export with no API dependency
Open the desktop demo →

AI Workflow
Designer

workflow-designer.html

Live
Experience Across Program Delivery, SaaS, and Applied AI

Experience across program delivery,
SaaS, and applied AI

Jun 2023 - Present
Client Solutions Partner → Senior Client Solutions Partner
Pace Communications | Greensboro, NC
Expanded from account coordination into multi-account digital delivery and operating visibility
Authored weekly leadership recaps across five active accounts
Built and piloted AI-enabled workflows for planning, auditing, governance, and reporting
Dec 2016 - Jun 2023
Inside Sales → Client Services Mgr → Account Management Supervisor / PM
Elm Street Technology | Greensboro, NC
Supervised 8 AMs managing 3,200 SaaS accounts nationwide
Reduced churn −5pp YoY via redesigned retention playbook
Product adoption +11pp; account revenue growth +12%
Promoted through three roles in six years
Earlier Career
Sales & Client Management
Red Ventures · Windstream · Keller Williams (David Hoffman Group) · MetLife
Top 10% nationally at Red Ventures in inside sales
Consistent top performer across real estate, insurance, and telecommunications
2004 - 2008
Communications | Advertising
Appalachian State University
Four years of coursework in strategic communications, advertising, and consumer behavior
Connect with me

Let's talk.

I'm open to the right conversation about leadership, delivery, and applied AI.

Tell me what your team is trying to improve, build, or bring into operation.

Miles Greer, smiling in a black blazer
Message received. I'll be in touch shortly.
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