About Miles Greer

A clear head.
A curious mind.

I bring program leadership, product thinking, and hands-on AI building to work that needs all three.

I’m a Senior Client Solutions Partner at Pace Communications, based in Winston-Salem, North Carolina. My career has grown from sales and client services into SaaS leadership, enterprise digital delivery, and applied AI.

Let’s talk
Miles Greer outdoors in a blue blazer, leaning on a railing
Based in Winston-Salem. Curious about what’s next.

At Pace Communications

Connecting the people,
the plan, and
the possibility.

I lead complex digital programs across enterprise automotive, technology, healthcare, financial services, and multi-location consumer work. That includes platform migrations, MarTech integration planning, editorial operations, and website enhancements.

My responsibility is to connect scope, estimates, sequencing, and dependencies with clear client decisions. I bring strategy, creative, development, analytics, MarTech, and project management together, while keeping executive stakeholders informed.

I also build and pilot practical AI-enabled tools and workflows for resource planning, content audits, governance, and recurring reporting. Source evidence, human review, and testing are part of the work.

Senior Client Solutions Partner · Jul 2026–present
Client Solutions Partner · Jun 2023–Jun 2026

How I work

From ambiguity
to something useful.

Find the real problem

I start with the user, the outcome, and the constraints. Then I turn those into journeys, requirements, workflow logic, and acceptance criteria.

Build with intention

I use Claude and Codex as development environments, coordinating specialized workstreams while owning integration, decisions, and final quality.

Learn from the result

I check behavior, visual quality, performance, and edge cases. Feedback becomes concrete improvements, with usability, privacy, cost, and maintenance in mind.

The path here

Broader problems.
Greater responsibility.

Elm Street Technology

Dec 2016–Jun 2023

I advanced from inside sales to client services and account management leadership. I ultimately supervised eight account managers serving 3,200 SaaS accounts, working across customer success, retention, training, and digital campaigns.

Earlier experience

Sales and client service across real estate, insurance, and telecommunications gave me a practical grounding in listening, explaining, and earning trust.

Education

Appalachian State University · Coursework in Communications with a focus on Advertising, 2004–2008.

The next conversation

Good ideas deserve
thoughtful execution.

I’m interested in applied AI, product operations, and program leadership where clear thinking and hands-on execution make a difference.

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